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Novum Networks

This guide will show you how to set up the CRM integration with your Novum Networks phone system. You must have an active service with Novum Networks before commencing the process.

Activate Novum Networks in CRM

On the main menu, go to Admin > Integrations and then click on CTI and next to Novum Networks on the list, click Activate.

Novum Networks will provide you with a list of devices, names and passwords that you can fill in on this page. Click on Add New Extension and then repeat the process so that all your phone users are set up here.

When all users have been added, click on Finish.

Assign extensions to Users

You will now need to go into the records for your Users and select whether each of them has a Hot Desk, Permanent or no extension.

Click on your name in the top right hand corner of CRM and select Users.

Open a User record and make a selection in the CTI Extension Binding Mode field.

Once you have made a selection of either Hot Desk Extension or Permanent Extension, a CTI Extension field will show – add the user’s extension number here and click on Save & Close.

You will need to repeat this process for each User record.

Note that if you assign a Hot Desk Extension, the User will be required to select this on login:

Download the desktop app

You can download the desktop app (which is only supported in Windows at the moment) by going to Admin > Integrations – scroll down to find Novum Networks on the list and click Settings, then click on the following link.

Once the program has been installed, users will need enter their CRM details and click on Login and then select the correct database from the dropdown to link to desktop client to and then click Connect.

Once logged in, users can click on the gear icon to access pop-up preferences.

The application can be accessed from the system tray – just right click and select Open. If call pop-ups are not appearing, open the application and check that it is connected and refresh the connection if required.

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