Tall Emu CRM Support
Tall Emu CRM is designed to be simple to use, with plenty of online help available [here].
If you’re just getting started, head straight to our Get Started Guide.
Our help files and training videos will answer most common questions. If you need one-on-one help – we can provide it under one of our paid support options.
Support Options
1. Managed Support (Best for ongoing help)
Managed Support is our priority support package, billed quarterly or annually, that gives you:
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4 hours of included support per month (for phone or email)
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Priority access to our helpdesk
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Direct phone access to our support team
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Proactive advice and guidance to keep you on track
Additional time beyond the included 4 hours is billed at a discounted hourly rate.
2. Casual (Pay-As-You-Go) Support
If you don’t have Managed Support, you can still get help as needed:
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Email or phone support billed at $250/hour, in 15-minute increments
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Covers troubleshooting, training, configuration, and other non-system fault queries
Training Videos
Browse our training video library to see step-by-step demonstrations of key features and workflows.
System Faults
You will never be charged for reporting or resolving a confirmed system fault.