No. of Users / People *
Business Phase (You are able to select more than one option)
Where are Staff:
Aims (You are able to select more than one option)
CRM Integration (You are able to select more than one option)
Which accounting system do you use?
icon-person 02 9299 9959 OR Call Sales
Tall Emu CRM Australia
Home / Help / Outlook Add-In / Troubleshooting the Outlook Add-In
open all | close all

Troubleshooting the Outlook Add-In

If you’ve just installed the Inbox Insights Outlook Add-In, but you can’t see of the features within your Outlook, you may need to unblock the Add-In from within Outlook’s settings.

Firstly, run the normal installation using the Installer Wizard you downloaded above.

If the the CRM ribbon is not displayed when you open Outlook then go to File, select Options, then Add-Ins. It is likely that the CRM Inbox Insights is hidden within the Disabled Items. In this case you will have to select the Disabled Items option, click Go and enable the add-in.

If this doesn’t solve the problem, follow the steps below.

Go back to the Add-ins section as per the previous steps and instead of selecting the Disabled Items option, select COM Add-ins instead, then click Go. It will display a new window.

Click Add and type in the path location below (be sure to replace <user> with your username).

“C:\Users\<user>\AppData\Local\the CRM\Inbox Insights Outlook Plugin\”

You should be able to locate two files, one called adxloader64.dll and another called adxloader.dll. Select adxloader64.dll, if it does not work, try the same thing with adxloader.dll. One of these options should get Inbox Insights up and running in your Outlook.